TERMS & CONDITIONS

Our commitment to you

At Phoenix Holistic & Complementary Therapy Training, we are committed to providing a professional, enjoyable and supportive learning experience. These Terms & Conditions explain how bookings, cancellations and workshop arrangements are managed, ensuring fairness for both our delegates and Phoenix. We encourage you to read them carefully before making your booking.

1. Booking your place

Your place on a masterclass is confirmed once:

• your booking has been received
• payment has been made (or an agreed payment arrangement is in place)
• you have received your confirmation email.

Places are allocated on a first-come, first-served basis.

2. Minimum delegate numbers

To enable us to continue providing high-quality classroom training at hired venues, each masterclass requires a minimum of four delegates to proceed.

Phoenix reserves the right to make a decision regarding whether a workshop will proceed up to fourteen days before the scheduled date, allowing sufficient time to confirm venue hire and associated arrangements.

If fewer than four delegates are booked, Phoenix Holistic & Complementary Therapy Training reserves the right to:

• postpone the masterclass to a later date
• transfer your booking to an alternative date
• offer an alternative workshop where appropriate
• provide a full refund if no suitable alternative is available.

Every effort will be made to notify delegates as soon as possible should a workshop need to be postponed or rescheduled.

3. Cancellation by Phoenix

Occasionally, circumstances beyond our control may require us to postpone or cancel a masterclass. This may include:

• insufficient delegate numbers
• educator illness
• venue issues
• severe weather or travel disruption
• other unforeseen circumstances.

Where this happens, delegates will be offered:

• a transfer to another available date
• credit towards another Phoenix masterclass
• a full refund where no suitable alternative is available.

Phoenix cannot accept responsibility for travel, accommodation or any other expenses incurred as a result of a postponed or cancelled workshop.

4. Cancellation by the delegate

We understand that plans can sometimes change.

More than 28 days before the workshop

• Transfer your booking to another available date free of charge; or
• Request a refund (less a £15 administration fee).

14–28 days before the workshop

• Transfer your booking once to another available date if your place can be filled from a waiting list or at Phoenix’s discretion.
• Refund your booking if your place can be filled from a waiting list or at Phoenix’s discretion.

Less than 14 days before the workshop

• Refunds cannot be offered.
• A transfer may be considered if your place can be filled from a waiting list or at Phoenix’s discretion.

If you are unable to attend, you are welcome to transfer your place to another person, provided you notify us in advance and the replacement delegate meets any course prerequisites.